Q1

Does WebDemo support Windows XP?

A1

Yes. WebDemo has been tested on Windows XP. WebDemo ConnectionPoint, Host, and User all function properly.

Q2

What browsers does WebDemo support?

A2

WebDemo supports Internet Explorer versions 5.0 and above and Netscape versions 4.7 and 4.77 only.

Q3

What is the difference between a private and a public meeting?

A3

A private meeting is a restricted by invitation only meeting. A public meeting is open to anyone using either a WebDemo logon or a Handle logon.

Q4

When I logon using a handle, why can't I create a meeting?

A4

Handle logons are only used to join public meetings and will not allow you to access the other WebDemo features. To create meetings you have to register with the WebDemo server and logon using a valid WebDemo user account. 

Q5

Why can't I check the box for Display Session on the Connection Point?

A5

The advanced options in Connection Point require Java Virtual Machine version 5.x. If you do not have this version then you may download the most current version from Microsoft's website. 

Q6

How do I know what version of Java Virtual Machine I am running?

A6

From a Command Prompt, type "jview". The first test line should have the version number.

Q7

When I try to register or logon in WebDemo I get an Error 403: Read Access Forbidden

A7

This error occurs when Internet Information Service (IIS) is not pointing to the correct Linktivity folder. To verify this open IIS Control Panel. Expand the WebDemo Server tree by clicking on the plus sign. Right click on Scripts then select Properties. On the Virtual Directory tab, change the local path to point to the Scripts folder. (Default: C:\Program Files\Linktivity\Scripts) 

Q8

My WebDemo pages do not appear to be updating properly what can I do?

A8

Try clearing the cache and setting the browser to compare files every time. 

In Netscape click on Edit, select preferences, expand Advanced; click on Cache, under Document in Cache is compared to Document on Network check Every time. 

In Internet Explorer click on Tools, select Internet Options, click on the Settings button, Select to check for newer versions of stored pages for every visit. 

Q9

Why don't the colors look the same in the Viewport on the Viewer as they do on the Host?

A9

The Viewport only transmits 256 colors. For best results set the Host display for a higher resolution with 24-bit color or higher.

Q10

I turned on Voice Chat but no one can hear the Host.

A10

Make sure the microphone is enabled in the Volume Control panel, be sure that Mute is not checked and the volume is high enough to be heard on the local speakers. Also, set the volume for recording in the properties option. Test with Microsoft's Sound recorder, if microphone does not work with the sound recorder it will not work in Voice Chat

Q11

My Voice Chat is distorted, what can I do to fix it? 

A11

Try turning off the Mic Gain (+20dB) in the Advanced settings for the Microphone. If this still does not work, try updating the sound drivers for your sound card. 

Q12

When I try to go Back a page I get a Data Missing Error in Netscape.

A12

This happens when you use the Browser's Back button. In WebDemo you need to use only the buttons and links within the WebDemo frame. 

Q13

Why do I get the error: "You have not been logged in properly. Please return to the main page and login." When I try to Add a Contact in my Address Book?

A13

Netscape will log you out of the WebDemo session if you resize the Address Book window. If you are using large fonts and have a WebDemo version older then 1.3 you can either change the video settings to use small fonts or upgrade to the current version of WebDemo to resolve this problem.

Note: Due to the inherent nature of Netscape, we recommend that you do not close, resize or reload your browser window during a WebDemo Session. Doing so may cause you to exit the session.

Q14

Why are the Users in the Attendee list losing their Viewport icons during a WebDemo session? 

A14

The Host has a Watchdog feature that monitors the Viewport Cache. Each change in the Viewport is cached until that computer can catch up. If that computer's Viewport ceases to refresh, the Watchdog counts the seconds where there is no response. If the Viewport cannot respond within the specified time the Host will turn off the Viewport for that Attendee. By default the Watchdog is set for 30 seconds, if you have users with slower connections you may need to increase the Watchdog settings. 

Q15

When I drag a window box during a meeting the box seems to tile or trail as it is moved.

A15

This is a Video issue. Usually this can be resolved by un-checking the Visual Effects option to "Show window contents while dragging". This option can be found in the display Properties of the Effects tab. 

Q16

I already have a main web site; will WebDemo work as a secondary site?

A16

Yes, You can have more than one web site on a machine running Windows 2000 (Advanced Server or Server) or Windows NT (Server). Multiple web sites are NOT available on Windows 2000 (Professional) or Windows NT (Workstation). 

Note: See the chapter on Advanced WebDemo Installation in the WebDemo manual for detailed instructions or Tech Note TN4929. 

Q17

Can I change WebDemo's ConnectionPoint to run on Port 80.

A17

Yes, ConnectionPoint will run on Port 80. Install Version 1.5 and choose Repair. Choose the Port 80 only option. Also See Tech Note TN4895 for more details.

Q18

Will WebDemo work on an NTFS drive with security?

A18

Yes, WebDemo only requires that the WINNT and Linktivity folders give full access rights to System, IWAM_servername and IUSER_servername.