Performing a power reset on the digital camera will normally correct issues such as the camera locking up or not turning off. When the power reset is performed properly, the camera will prompt you to update the camera's date and time.

This is an indication that the memory has been cleared and no further reset time is required.

NOTE: For the HP Photosmart 120 and 912 series cameras a quick reset is successful even if the date and time update request does not appear.

Quick reset

The quick reset procedure must only be performed on a camera that has been running on battery power. If an AC power adapter is being used, the quick reset procedure does not apply. This is due to the fact that the internal capacitor is fully charged. To execute a quick camera reset, perform the following steps:

1. Turn off the Digital Camera.
2. Remove the Compact Flash Card or Secure Digital Card, if one is being used.
3. Turn on the Digital Camera.

CAUTION: To avoid damaging the camera, ensure the shutter button is not pressed during the following steps.

4. Turn on Live View on the rear LCD.

CAUTION: Care should be used when performing Step 5 to ensure that the camera is not dropped.

5. Open the battery door and remove the batteries with the camera turned on.
6. Re-insert the batteries after five minutes have elapsed.
7. Turn on the camera. The camera should request an update for date and time (with the exception of the HP Photosmart 120 and 912 series cameras). If the camera does not request an update for date and time, then perform the normal 24-hour power reset procedure as stated below.

24-hour power reset

The 24-hour power reset should be used only on the HP Photosmart 812 and 912 series cameras if the quick reset does not correct the issue. If a quick reset is successful, a request to update the date and time on the camera will appear (except on the HP Photosmart 120 and 912 series cameras). To execute a 24-hour reset, perform the following steps:

1. Remove the Compact Flash Card or Secure Digital Card, if one is being used.
2. Remove the batteries.
3. After 24 hours has elapsed, re-insert the batteries.
4. Turn on the camera. The camera should request an update for date and time.

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